FAQs - Rock 'N Learn
Which format is better… audio CD & Book or DVD video?
Some of our programs come in both a DVD format and a CD/book format. Which one is better often depends on the student. Some people learn better by listening, others by watching and listening.
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Why are some titles available only on DVD or only on audio CD & book?
Some of our programs work best by being on one format. For example, learning states and capitals does not seem to benefit that much from a video. In contrast, Telling Time would be difficult to present without an animated video. Check our site frequently to see what new titles we have added.
Can I purchase just the book or addtional books?
You may purchase replacement books or extra books for $3 each. To order, please call our main office: 800.348.8445
How long will it take to receive my order?
We typically process orders within 48 business hours. Expect to receive your order within 5 to 7 business days unless you specify expedited shipping (extra charge).
What is the difference between the rap and rock programs?
The difference between rap and rock programs is primarily the musical style. We suggest you listen to samples provided on each product page to help you determine which style would be most appropriate for your child.
Do you provide gift messages?
At present, we do not provide gift messages. A gift wrapping service will be added to our online store soon.
Do you accept international orders?
We have partnered with a third party to service our international customers.
Once you have created your shopping Cart, choose the "International Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Can your DVDs be played by a computer or CD player?
Our DVD videos can be played on a computer with a DVD drive. They cannot be played in a CD player.
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What program should I use first for reading?
We suggest starting with Alphabet, then Sight Words and Letter Sounds and finally Phonics. If your child already knows the alphabet, you can start with Letter Sounds. Other useful programs to boost reading skills include our Sight Words DVDs.
Are your programs interactive?
Our programs are audio CD or DVD video – not interactive CD ROMs. The style of our programs, however, engages learners to participate along with the program. All of our DVDs have menus to access specific segments and bonus materials.
What age level are your products?
Each title has a recommended age or grade level as a general guide. Many children younger than the specified age benefit from Rock 'N Learn programs. Likewise, older students may find our programs address their needs. We receive "success stories" from parents and teachers working with students of all ages.
Do your products work with students who have special needs?
Yes, we hear from many parents and teachers with students who have disabilities or educational challenges ranging from mild to severe. We also hear success stories about individuals with remedial needs or those who are in adult basic education. Several customers have told us that Rock 'N Learn educational DVD and CD programs hold the hold attention of students better than other approaches. We frequently hear that our educational videos (DVD) seem to work particularly well for those students affected by autism.
Are you a retail store?
We are not a retail store with a showroom, but you may order with confidence from our secure online store. We also encourage customers to visit our find a store to locate a Rock 'N Learn retailer near you.
Do you accept purchase orders (PO's) from school districts?
Yes, please fax them to 800-801-5481 or mail them to: Rock 'N Learn; P.O. Box 3595; Conroe TX 77305.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. We accept checks with orders through the mail. Sorry we cannot process checks by phone.
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Do you charge sales tax?
Only for residents of the State of Texas – we add 8.25% for sales tax.
What is the format of your DVD videos?
Rock 'N Learn DVD videos are in the NTSC format (used in the United States, Canada, Mexico, and several other countries). Australia and most European countries use PAL for their formatting. Our DVDs are not coded for any specific region, so they will work in any player that uses NTSC.
Can I copy your products?
You may photocopy Rock 'N Learn books for classroom or instructional, noncommercial use. Our educational CDs and DVDs products are copyright protected and may not be reproduced for any reason.
Do you offer discounts for teachers/home-schoolers/multi-piece orders?
We offer special collections that range in discount from 12% to 20%. For special circumstances, please contact your local school supply retailer or call our main office to discuss what you have in mind.
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